2 Duties:

General Duties:

Leadership and Team Management:

• Lead and motivate a diverse team to continuously improve productivity levels.
• Develop, implement and ensure staff adherence to company policies and standards.
• Monitor employee and team performance, offering coaching, training, and feedback for improvement.
• Foster a positive work environment that encourages teamwork, open communication, and professional development.
• Collaborate cross-departmentally to align operations with organizational objectives.
• Oversee staffing plans, recruitment, and training.

Financial Management:

• Work closely with the finance team to develop and manage budgets, including forecasting and resource allocation to meet strategic goals.
• Monitor sales, expenses, and profitability to achieve financial targets.
• Implement strategies to maximize revenue, reduce waste, and improve overall efficiency.

Operations Oversight:

• Uphold health and safety regulations and enforce compliance.
• Implement quality assurance measures for products/services and monitor production KPIs.
• Handle customer complaints and resolve issues in a timely and effective manner.
• Optimize business travel processes, secure corporate rates, automate expense reports, and ensure compliance
• Manage supply chain processes, including inventory, production, sales, and sourcing.
• Optimize workflows and processes and design staff workplans for efficiency and cost-effectiveness.
• Manage day-to-day operations, overseeing the operations team and department.
• Ensure organizational processes comply with legal regulations and standards.

Customer Experience:

• Maintain a high level of customer service quality and satisfaction.
• Address customer feedback, implement improvements, and uphold a reputation for excellence

Marketing and Promotion:

• Collaborate with the marketing team to develop and execute strategies to attract new customers and retain existing ones.
• Participate in promotional activities, special events and engagements to enhance visibility.

Vendor Relationships:

• Manage relationships with suppliers and vendors to ensure timely delivery of supplies.
• Negotiate contracts and favorable terms with opportunities for cost savings.

Reporting and Communication:

• Provide regular reports on operational efficiency and quality standards to senior management.
• Communicate effectively with staff, management, and customers to ensure a seamless operation.
• Analyze data to identify process improvement opportunities and cost savings.
• Foster innovation and productivity through effective communication.

Others:

• Stay updated on industry trends and best practices.
• Integrate new technologies and business processes as needed.
• Maintain service operations to ensure sustainability.
• Develop conflict-resolution programs and lead conflict-management practices.
• Be available to travel for business events and duties.
• Perform administrative and ad hoc duties.

3Requirements:

• 5 years’ proven experience as an Operations Manager or in a senior leadership role. (Within the agro-commodity trading industry is a plus).
• Strong understanding of day-to-day operations, and cost saving measures.
• Excellent interpersonal and communication skills.
• Ability to lead and inspire a diverse team.
• Knowledge of workplace health and safety regulations.
• Creativity and innovation in enhancing productivity and customer experience.
• Strong problem-solving skills and the ability to handle stressful situations.
• Bachelor’s degree in Business Administration Management, or a related field.

4Skills:

• Leadership: Ability to lead, motivate, and inspire a diverse team of staff members, creating a positive and productive work environment.
• Communication: Excellent verbal and written communication skills to interact effectively with staff, customers, suppliers, and senior management.
• Business Acumen: Strong understanding of financial management, budgeting, cost control, and the ability to make data-driven decisions to achieve profitability.
• Customer Service: Dedication to delivering exceptional customer experiences, and maintaining high standards of service.
• Problem-Solving: Quick thinking and effective problem-solving skills to address operational issues that arise.
• Time Management: The ability to prioritize tasks, manage time effectively, and maintain a well-organized operation.
• Adaptability: Flexibility to handle dynamic situations and evolving industry trends.
• Team Building: Skilled in building and nurturing a cohesive team, providing training and guidance, and promoting a positive work culture.
• Decision-Making: Confident and decisive decision-making, especially during high-pressure moments.
• Attention to Detail: Ensuring mistakes are mitigated or minimized and standards are kept high.
• Negotiation: Strong negotiation skills for dealing with suppliers, vendors, and potential business partners.
• Creativity: Innovative thinking to develop unique offerings, improve the customer experience, and stand out in a competitive market.
• Conflict Resolution: Skill in resolving conflicts in a professional and effective manner.
• Networking: Building relationships with local community members, potential partners, and industry professionals to enhance the company’s reputation and reach.
• Positive Attitude: Maintaining a positive attitude even in challenging situations, leading by example, and fostering a positive atmosphere.

5Departmental Relations:

• Maintains contact with all departments, including Management, Risk, Business Development, Finance and IT Teams.
• Maintains contact with all other workers of the company.

6External Relations:

• Maintains contact with vendors and suppliers.
• Maintains contact with customers.
• Maintains contact with statutory bodies.

7Responsibility for Assets:

• Facilities: The Operations Manager ensures that the company’s physical facilities are well-maintained, and adhere to health and safety standards.
• Inventory: The Operations Manager manages inventory levels, oversees supply chain relationships, and ensures adequate stock.
• Equipment: The Operations Manager oversees the maintenance and functionality of company equipment and furniture.

8Salary:

• GHS 8,000 to GHS 10,000

Deadline: July 30, 2024